Privacy Policy
Last updated: 1 July 2026
Reframe Recycling (NW) Ltd is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Reframe Recycling (NW) Ltd
Email: hello@reframerecycling.co.uk
Website: https://reframerecycling.co.uk
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the email address above.
What Information We Collect
We may collect personal information when you:
- Submit an enquiry through our contact form
- Request a collection
- Contact us by telephone or email
- Complete a waste transfer note or season ticket
- Sign up for marketing communications (if applicable)
This information may include:
- Name
- Company name
- Email address
- Telephone number
- Collection address
- Business address
- Information about your enquiry
- Waste collection details
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Arrange waste collections
- Provide quotations
- Issue waste transfer documentation
- Deliver our services
- Maintain customer records
- Comply with legal obligations relating to waste legislation
- Improve our website and services
We only collect information that is necessary for these purposes.
Lawful Basis for Processing
Under UK GDPR, we process personal data under one or more of the following lawful bases:
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
- Consent (where required)
Website Analytics
Our website may use analytics software to help us understand how visitors use our website.
This information is anonymised where possible and may include:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- Approximate location
This information helps us improve the performance and usability of our website.
Cookies
Our website uses cookies.
Cookies are small text files stored on your device that help the website function correctly and improve your browsing experience.
These may include:
- Essential cookies required for the website to operate
- Analytics cookies that help us understand website usage
You can manage or disable cookies through your browser settings.
Contact Forms
When you submit a contact form, we use the information provided solely to respond to your enquiry and provide our services.
We do not sell or share your information for marketing purposes.
Marketing Communications
If you subscribe to marketing communications, you can unsubscribe at any time using the unsubscribe link or by contacting us directly.
We do not send unsolicited marketing emails.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
- Website hosting providers
- Email providers
- IT support providers
- Accounting software providers
- Waste compliance systems
These organisations only process information on our behalf and are required to keep it secure.
We may also disclose information where required by law.
Data Retention
We retain personal information only for as long as necessary.
Certain records relating to waste collections and legal compliance may be retained for the periods required by legislation.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
No internet transmission is completely secure, but we work to protect the information you provide.
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (where applicable)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the email address above.
Complaints
If you are unhappy with how we process your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the:
Information Commissioner’s Office (ICO)
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Children’s Privacy
Our website is intended for businesses and adults seeking our recycling services.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised update date.